refunds/exchanges Please KEEP IN MIND THAT OUR PRODUCTS ARE HANDMADE, ONE AT A TIME, WITH SMALL BATCH SLIP AND STAIN MATERIALS. WHILE EVERY PIECE SHARES THE SAME LEVEL OF QUALITY, EACH ONE IS ALSO INDIVDUALLY CREATED BY HAND SO THAT NO TWO ARE EXACTLY ALIKE. COLOR AND DESIGN MAY VARY SLIGHTLY FROM THE IMAGE ON OUR WEBSITE AS IS THE NATURE OF HANDMADE GOODS. IF YOU ARE NOT HAPPY WITH YOUR PIECE, WE WANT TO MAKE IT RIGHT. WE OFFER REPLACEMENT, REFUND OR CREDIT. PLEASE EMAIL US AT SMITHREDWARE@GMAIL.COM.
US SHIPPING QUICK SHIP (in stock ITEMS) - pieces ORDERED AND PAID FOR WILL NORMALLY SHIP VIA USPS AFTER 3-5 BUSINESS DAYS. ONCE YOUR ORDER HAS LEFT OUR WORKSHOP YOU WILL RECEIVE AN EMAIL NOTIFICATION. made to order - every piece in our made to order category is produced after the order is placed. please allow 4 to 6 weeks for shipment via usps. once your order has left our workshop you will receive an email confirmation. payment we offer secure online ordering and accept all major credit cards and PayPal.